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SHIPPING POLICY

Last Updated: 2026

Thank you for shopping with Kanto.

Made-to-Order Process

Our beds and many furniture products are custom-made specifically for each customer.

Estimated production and shipping time is generally 30–60 days from the order date.

These estimates are not guaranteed and may vary due to:

Manufacturing schedules
International freight operations
Customs processing
Port congestion
Weather conditions
Carrier delays
Holidays
Circumstances beyond our reasonable control

By placing an order, you acknowledge and accept these estimated timelines.

International Manufacturing

Many of our products are manufactured overseas and imported to the United States before final delivery.

Freight Deliveries

Oversized shipments may be delivered by freight carrier.

For safety, insurance, and carrier liability reasons:

Delivery service is generally limited to an accessible ground-level exterior location.
Inside delivery, assembly, room placement, packaging removal, and white glove services are not included unless separately purchased.
Products may arrive palletized and protective-wrapped.
Pallets, boxes, and protective materials remain with the completed delivery and disposal is the responsibility of the recipient.

Delivery Completion

Delivery is considered completed once the carrier provides a delivery scan, proof of delivery, GPS confirmation, or delivery photograph.

Customers are responsible for providing an accurate delivery address and ensuring that the location is reasonably accessible.

Damaged Shipments

Please inspect your shipment immediately upon delivery.

If your order arrives damaged, defective, or incorrect, you must notify us within 24 hours of delivery by emailing:

shopkantokids@gmail.com

Please include:

Order number
Description of the issue
Clear photographs of the product
Clear photographs of the packaging
Clear photographs of any visible damage

Final Sale

Because our products are custom-produced for each customer, all made-to-order, preorder, and personalized products are Final Sale and are not eligible for cancellation, return, exchange, or refund after production has begun, except where required by applicable law.